Terms & Conditions


Confirm booking/Issuing Policy:

Once the tickets are issued, total payment should be made for total tickets issued.


Date Change:


No show Date change:

If the passenger does not fly even after issuing tickets, the passenger will be treated as No Show passenger.


Refund Policy:


Name Correction:

Valid name correction may be accepted but complete Name change not allowed.


Payment Policy:



*** All Air Asia passengers are hereby advised to report at the airport 3 hours prior to flight departure (i.e 9:20 pm). The check-in counter will be closed at 11:00 PM. No request for check-in will be entertained after 11:00 PM and the passenger will be considered as No-show after 11:00 PM.